COMPANY POLICIES

Privacy Policy
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Our Commitment to Privacy

Charlesbridge takes its commitment to protecting your privacy seriously. We use any information we collect from you to better communicate with you and provide a more positive experience for you on our website. We do not share any personal information with a third party.

What Information Do We Collect and Why Do We Collect It?

On our site, we may ask you for your name and email address if you knowingly choose to request a newsletter subscription or other information, such as teacher activities, or to enter a contest. Should you wish to contact us, our email address is provided and yours is received in return. We use this email address to respond to your questions or suggestions. When you purchase an item from our website, we collect your name, company, address, email address, phone number, and credit card number. We collect this information to expedite your order and to better understand our customer base. Your credit card information is encrypted and protected by a secure server software that we have purchased. We may also use the information we collect to notify you about important changes to our web site, new services, and special offers that we think you will find valuable. If you are not interested in receiving this information, you will be given the opportunity to opt out of such notification.

Cookies

Cookies are electronic tags that most major web sites place on your computer's hard drive in the process of sending your computer a file, such as a web page. Our cookies tell us when a computer that has previously visited our site returns and they identify the computer's browser and operating system in order to make the connection to our website more effective. Cookies also tell us how our website is used by allowing us to measure information such as how many visitors go to each page and for how long. This information is collected on an aggregate basis and is not associated with you as an individual. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that if you so choose.

Your Consent

By using our web site, you consent to the collection of information you provide pursuant to the terms of this privacy policy. Any changes to our privacy policy will be posted on this page in the future. We welcome your feedback on this policy. Please feel free to email us at books@charlesbridge.com. For more information about opting out under the California Consumer Privacy Act (CCPA), click here.

Online Community Guidelines
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As an organization that fosters meaningful discussions and supports authors and illustrators, we aim to create a safe and respectful environment for all users on our digital platforms (e.g. social media channels and the Charlesbridge.com website). We welcome all opinions, however, to ensure a positive experience for everyone, we have established clear commenting guidelines on our digital platforms that address the standards of conduct we expect from our users. These guidelines are in place to help prevent online abuse, protect against harassment, and maintain a supportive space for all.

We reserve the right (but are not obligated) to remove and report any comment and to restrict or block any user who violates these guidelines at our sole discretion. Further, we may turn off all comments if necessary to help maintain a respectful and constructive space. We encourage you to review the following guidelines, as they establish standards of behavior expected from all users on all of our digital platforms:

1. Personal attacks: Comments that include personal insults, verbal assaults, derogatory language, or offensive content aimed at authors or other users will not be tolerated.

2. Respectful language: Users are encouraged to express their opinions and engage in productive discussions using respectful and appropriate language. Any comments with profanity or hate speech may be removed.

3. Relevant and on-topic contributions: Comments should relate to the original post's content or the discussed topic. Off-topic or spam comments may be removed.

4. Harassment or threats: Any form of harassment, including stalking, intimidation, or threats directed towards authors or other users is strictly prohibited.

5. Discriminatory content: Comments that discriminate based on race, ethnicity, religion, gender, sexual orientation, or any other protected characteristic will not be tolerated.

6. Misinformation: Comments that spread false information or misleading content may be removed to maintain the integrity of discussions.

7. Reporting: Users are encouraged to report abusive or inappropriate comments to the platform for review and action. Contact us.

We appreciate your compliance with these guidelines. Thank you for doing your part.

Land Acknowledgment
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A land acknowledgment is a formal statement that recognizes that we benefit from owning or existing on lands that were taken without consent from Native Nations who have lived here for tens of thousands of years. The purpose of posting publicly on our website is to show support for Native Nations and their citizens today and to point out that colonization has ongoing negative effects on the sovereignty, cultures, languages, and overall humanity of Indigenous peoples.

Since our founding, Charlesbridge has had offices in Watertown, Massachusetts, which is located on the ancestral and unceded lands of the Massachusett and Pawtucket people. Today there are two federally recognized Native Nations in our state—the Mashpee Wampanoag Tribe and the Wampanoag Tribe of Gay Head (Aquinnah)—and one state-recognized Nation—the Nipmuc Nation.

Charlesbridge is dedicated to uplifting voices that have traditionally been left out of children’s publishing. Part of that work is to recognize the full history of our country. We are committed to educating ourselves about Indigenous peoples’ history and present-day realities and to publishing Native authors’ and illustrators’ work. 

Return Policy
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Returned books must be received by the warehouse in saleable condition. Be sure to include the invoice number and return the books within 30 days of invoice date. Returns will be credited to customer credit card on file less the freight charge. Customer is responsible for all shipping costs.

Be sure to:

PACK books in original shipping box or other sturdy carton.

FILL empty space completely with paper or other packing material.

TAPE securely with shipping tape.

SHIP to:

Charlesbridge

Website Returns

9 Galen Street

Watertown, MA 02472

Retail Co-Op Policy
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We are happy to offer co-op funding to help with your promotional efforts. Please contact your Penguin Random House sales rep, or call Penguin Random House customer service at (800) 733-3000, for details.


If you have questions, call Donna Spurlock at Charlesbridge at (800) 225-3214.